Support

We are a small team and we answer our own email.

Email

support@whylolycry.cfd — one working day, usually much less.

Status

Model run delays and incidents are posted here before they hit your inbox.

Billing

Invoices, VAT numbers and plan changes are handled from your account settings.

Common fixes

Forecast looks stale

Pull to refresh on mobile, or sign out and back in on the web. If the timestamp is more than eight hours old, check the status page.

Alerts are not arriving

Check the spam folder first, then confirm the rule window is wide enough to actually match conditions.

A spot is missing

Crew and Harbour plans can add custom coordinates. Send us the location and we will consider adding it to the public library.

Tideline

Forecasts for people who plan their week around the water.

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